Frequently Asked Questions

All services at Covington Wellness are performed by highly skilled, insured, Registered Nurses who are trained and certified  in Basic Life Support (CPR), Advanced Cardiac Life Support, Pediatric Advanced Life Support, and Trauma Nursing!

No, we do not accept insurance. We are private pay only. However we do accept HSA/FSA cards!

If you would like to subscribe to our email please, please click on the “SUBSCRIBE“ button on the home page and enter your email address. Please remember to look out for an email to verify your subscription and be sure to open the email and click “verify”!

Unfortunately we cannot provide refunds for services already rendered or medications already delivered. If you are part of a medication or service package, you can cancel at the end of any month. If you cancel before the month is over, we cannot provide a prorated refund back to you. If you have a problem with a service or receive damaged or otherwise faulty medications, please reach out to us so that we can fix the problem.

All of the telehealth services provided by Covington Wellness are available to all areas of the United States! Our in-home services are limited to the Northshore area. If you live outside of the Northshore area, please contact us first to see if we can service your area.

Covington Wellness adheres to strict privacy rules and will not share your information or information about services provided to you. We have the utmost respect for your privacy.

At Covington Wellness, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, schedule services, communicate with us, or receive healthcare and wellness services.

Information We Collect

We may collect personal information including:

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Health and medical information necessary to provide wellness services
• Payment information
• Appointment history
• Communications between you and Covington Wellness, including emails and text messages

How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide physician-led wellness services
• Respond to questions and customer service requests
• Send appointment confirmations and reminders
• Communicate regarding your care or services
• Process payments
• Improve our services
• Comply with applicable laws and regulations

Text Messaging (SMS)

If you provide your mobile phone number, you may receive text messages from Covington Wellness regarding:

• Appointment reminders
• Appointment confirmations
• Follow-up care
• Account notifications
• Customer support
• Wellness program updates that you have requested

Message frequency varies.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors who help us provide messaging services and who are required to protect your information.

Information Sharing

We do not sell your personal information.

We may share information only:

• With healthcare providers involved in your care
• With payment processors
• With service providers that help operate our business
• When required by law
• To protect the rights and safety of our patients or others

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information when permitted by law
• Withdraw consent for certain communications

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Covington Wellness is excited to be paired with several nationwide, reputable telehealth companies that allow us access to physician screenings, pharmacies, and more. These organizations allow to provide personal, local service with a nationwide network. 

Covington Wellness provides wellness coaching, education, support, and physician-directed wellness services. These services are not intended to replace comprehensive medical care provided by a primary care provider or other healthcare specialist.

Covington Wellness is not responsible for managing my overall medical care, diagnosing or treating medical conditions outside the scope of the wellness program, providing emergency medical services, or coordinating care with other healthcare providers unless specifically agreed upon in writing.

It is your responsibility to maintain an ongoing relationship with a primary care provider and to seek appropriate medical evaluation, treatment, and follow-up for any health concerns, new symptoms, worsening conditions, medication issues, preventive healthcare needs, or other medical concerns.

Any urgent or emergent medical concerns should be directed to my primary care provider, urgent care center, emergency department, or emergency services (911), as appropriate. Covington Wellness is not a substitute for emergency medical care.

SMS Terms & Conditions

By providing your mobile phone number to Covington Wellness, you agree to receive text messages from us regarding your requested services and healthcare-related communications.

Types of Messages

You may receive text messages related to:

• Appointment scheduling and confirmations
• Appointment reminders
• Follow-up care
• Wellness program communications
• Prescription or refill notifications
• Billing notifications
• Customer support
• Account updates
• Promotional offers and special events (only if you have chosen to receive marketing messages)

Message Frequency

Message frequency varies depending on your appointments, services, and communication preferences.

Message & Data Rates

Message and data rates may apply based on your wireless carrier plan.

Opting In

You may opt in to receive text messages by:

• Providing your mobile phone number through our website forms
• Scheduling an appointment with Covington Wellness
• Completing patient registration forms
• Providing verbal consent during a phone conversation
• Requesting text communication with our office

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message.

After opting out, you will receive one final confirmation message. No additional text messages will be sent unless you opt in again.

Help

For assistance, reply HELP to any message or contact us at:

Covington Wellness

Text Line: (985) 237-1776

Email: hello@covingtonwellness.com

Website: www.covingtonwellness.com

Privacy

Your privacy is important to us. Your information will be handled in accordance with our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors who provide messaging services and who are contractually required to protect your information.

Changes to These Terms

Covington Wellness reserves the right to modify these SMS Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.